top of page

Return Policy

A legal disclaimer

BrixGalaxy Return Policy

​

Last Updated: [02/06/2026]

 

This Return Policy (“Policy”) outlines the terms and conditions under which customers may return products purchased from BrixGalaxy (“we,” “us,” or “our”). By placing an order with BrixGalaxy, you agree to the terms set forth below.

​

1. Eligibility for Returns

1.1 BrixGalaxy accepts returns within fourteen (14) days from the date the product is delivered to the customer.

1.2 To qualify for a return, the product must be:

  • Unopened,

  • Unused,

  • In its original, sealed packaging, and

  • In resellable condition.

1.3 Products that do not meet these criteria will not be eligible for a refund.

​

2. Non‑Returnable Items

2.1 Due to the nature of brick‑building sets, 3D puzzles, and similar products, BrixGalaxy does not accept returns on any opened items. 2.2 Once a product’s seal has been broken, the contents may be mixed, incomplete, or no longer in their original condition. For this reason, opened sets cannot be restocked or verified for completeness, and are therefore strictly non‑returnable.

​

3. Return Shipping Costs

3.1 If the customer paid for shipping on the original order, BrixGalaxy will provide one free return label for that order.

3.2 If the customer received free delivery on the original purchase, the customer is responsible for all return shipping costs.

3.3 When return shipping is the customer’s responsibility, the cost will either:

  • Be deducted from the customer’s refund, or

  • Be charged separately during the return process.

3.4 BrixGalaxy is not responsible for items lost or damaged during return transit. Customers are encouraged to use a trackable shipping service when handling their own return shipping.

​

4. Refund Processing

4.1 Refunds will be issued only after the returned product has been received, inspected, and approved by BrixGalaxy.

4.2 Approved refunds will be processed to the original method of payment. 4.3 Refund processing times may vary depending on the customer’s financial institution.

​

5. Return Refusal Rights

5.1 BrixGalaxy reserves the right to refuse any return that:

  • Does not meet the conditions outlined in this Policy,

  • Is received in damaged or non‑resellable condition, or

  • Is returned without prior authorization (if applicable).

 

6. Damaged or Incorrect Items

6.1 If you receive a damaged or incorrect product, please contact BrixGalaxy within 48 hours of delivery.

6.2 Claims submitted after this period may not be eligible for replacement or support.

 

7. Contact Information

For questions regarding this Return Policy or assistance with a return, customers may contact BrixGalaxy’s support team at:

Email: sales@BrixGalaxy.com Customer Support Hours: 9AM-9PM MONDAY-SUNDAY

If you’d like, I can also create:

  • A Shipping Policy

  • A Warranty/Guarantee Policy

  • A Terms & Conditions page

  • A Privacy Policy

​

​

bottom of page